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Michael Kors Customer Service, Warranty & Repairs

Abby Ruffier

By: Abby Ruffier

You might pay a pretty penny for Michael Kors fashion, but there's an often-overlooked benefit that makes your style MK purses, jewelry and accessories worth the investment. Michael Kors is one of a handful of designers that believes in their product enough to offer protection on some of their most popular items.

Want to know how you can make your Michael Kors Purchase work for you? Let Groupon Coupons lead the way!

Save up to 60% on the Official Michael Collection when you snag a Michael Kors coupon code!

How Do I Contact Michael Kors Customer Service?

Michael Kors Customer Services is available seven days a week, starting at 9am-11pm EST Monday through Friday, and 10am-6pm EST Saturday and Sunday. They are available through online chat, phone and email.

To call Michael Kors customer service, dial 1-866-709-KORS (5677)
To email Michael Kors customer service, fill out a contact form on the customer service page. A consultant will respond to you as soon as they are able.
To chat with Michael Kors, you'll find a direct link on the contact page .

What's even better? The consultants at Michael Kors can also assist you if you need to file a warranty claim.

Michael Kors Warranty | What's Covered and How Do I Get My Products Repaired?

The Michael Kors warranty is extensive, but your coverage will vary from item to item.

Michael Kors Purse Repairs and Other Leather Products	Michael Kors Handbags are protected against defects for one year from the original purchase date. Michael Kors will repair or replace free of charge, but the customer will be responsible for shipping costs. Fill out a Michael Kors warranty and repairs determination form explaining the damage, and a consultant will work with you on a solution.
MK Luggage Warranty	Luggage from Michael Kors is protected against manufacturing defects for 1 year from the original purchase date. Michael Kors will repair or replace free of charge, but the customer will be responsible for shipping costs. Manufacturing defects include, but are not limited to, broken or malfunctioning wheels/zippers. Their guarantee does not cover normal wear and tear or any damages from accessories, consumable parts or products, such as portable batteries purchased from third parties used with Michael Kors luggage.
MK Footwear Warranty	Subject to approval and some exclusions, footwear is protected against defects in materials and/or workmanship for 90 days from the original purchase date. The original receipt or other valid proof of purchase is required. Michael Kors requests that you return to the original place of purchase or contact Michael Kors Customer service by email. Michael Kors Customer Service US: [email protected] Michael Kors Customer Service for Canada: [email protected]
Michael Kors Watch Warranty	Michael Kors watches and smartwatches are protected starting the date of purchase by a two-year warranty with adequate proof of purchase. If covered, they will repair the component, or the watch will be replaced free of charge with the same or a comparable watch if it proves to be defective in material or workmanship during normal use. Refer to the warranty booklet that comes with your watch for the exact language. Email [email protected] in the US or [email protected] in Canada for any specific questions or concerns.
Michael Kors Eyewear and Sunglasses Warranty	Michael Kors eyewear is protected from the original date of purchase by a two-year limited warranty with the original proof of purchase. If the eyewear proves to have defects in material or workmanship with normal use anytime within the warranty period, Michael Kors will replace them with the same or a comparable product at no charge. If you feel the eyewear has a manufacturer's defect, please return to the original place of purchase before contacting Michael Kors customer service. If you're in the US, email [email protected] , and Canadian customers can call 1-855-898-5677 anytime from 8am-8pm EST.
Michael Kors Jewelry Warranty	Michael Kors' jewelry is protected from the original date of purchase by a one-year limited warranty with proof of purchase. If the jewelry appears to have defects from workmanship under normal use anytime within the first year, Michael Kors will replace the item with the same or a comparable product for free. Important Care Notes from Michael Kors: "Michael Kors jewelry is made of precious metals combined with various elements including semi-precious stones. Apply perfume and cosmetics prior to putting on your jewelry. To clean your jewelry, wipe with the soft buffing cloth provided. Keep your jewelry away from moisture as it promotes tarnish. We recommend storing your jewelry in a clean, dry place, such as the pouch that the product comes in." Email [email protected] in the US or call 1-855-898-5677 anytime from 8am-8pm EST in Canada.
Michael Kors Sterling Silver Jewelry	Michael Kors sterling silver jewelry is not covered under Michael Kors. Instead, it is warranted by Fossil Group, Inc.* Fossil Group offers a one-year limited warranty from the original date of purchase or, if the item is purchased within the European Economic Area, two years from the original date of purchase. The Michael Kors Sterling Silver Jewelry warranty covers repairs of materials and manufacturing defects. A receipt is the only acceptable proof of purchase. Visit the repair site for more details.

What About Michael Kors Repairs on MK Outlet Items?

Michael Kors outlet products are still covered by the same warranty and repair policy as new items! This means you can save up to 60% off almost perfect Michael Kors items and still enjoy the perks of buying brand new!

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Recommended Groupon deal

Michael Kors Customer Service, Warranty & Repairs

Save up to 60% on the Official Michael Collection when you snag a Michael Kors coupon code!

How Do I Contact Michael Kors Customer Service?

Michael Kors Warranty | What's Covered and How Do I Get My Products Repaired?

What About Michael Kors Repairs on MK Outlet Items?

There're More Ways to Save On Michael Kors in Our Guide !

See All The Michael Kors Sales & Coupons

KitchenAid Stand Mixers in Canada: Which Model to Buy and Where to Save

How to Watch the 2026 World Cup in the US (Free & Cheap)

Buy Now, Pay Later at Michael Kors with Afterpay

Michael Kors KORSVIP Rewards Program: What You Need to Know

Michael Kors Shipping & Return Policy: What You Need to Know

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